ENGLISH FOR FLIGHT
ATTENDANT SYLLABUS
I.
COURSE
IDENTITY
English for Flight
Attendant :
A language course for
staff flight attendant starting to work. This course can be used as part of an
induction or it can be used to develop professional practice for NON-native
English speaking staff flight attendant.
Standard
Competence :
Express
meaningful utterances orally in interpersonal and transactional discourse formally
as well as informally, in the forms of requesting and ordering dealing with
flight attendant profession.
Basic
Competence :
Effective communication using English
No
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Basic
Competence
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Indicator
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Materials
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Activity in every skill
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Sources
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1.
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Students are
able to communicate with passengers during flight.
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1.1 Greet
someone/passengers politely
1.2.Ask
passenger’s seat number and apologize politely if there is double seat, wrong seat or changing seat.
1.3 Offer help
to someone/passenger
(i.e. to put
their bags on the luggage bins).
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Topic: Boarding
Sub-topic: Seating
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Listening
to the conversation between flight attendant and passenger
e.g.
: fill the blank in the dialogue form about the conversation
Speaking:
Grammar:
Using modals for
polite requests:
May I, Could
you, Would you please, etc.
Vocabulary:
-some terms in
airlines contexts: boarding, boarding pass, seat arrangement,
economy/business/first class, etc.
flight delays, diverted, Return to Base (RTB),
Return to Apron (RTA), etc.
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1.Beech, John,
G. 1990. Thank You for Flying with Us.
Hertfordshire: Prentice Hall International (UK) Ltd.
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2.
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Students are
able to explain about meals and drinks served onboard.
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1.1.Offer
choices of meals and drinks available.
1.2.Ask
preferences of some meals or drinks.
1.3.Tell
unavailable choices of meals and drinks.
1.4.Pronounce
names of meals and drinks correctly.
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Topic: Meals and drinks service
Sub-topic: Breakfast/lunch/dinner service
1. Discussing
types of in-flight meals
2. Mentioning
steps in making certain food
3. Practicing
dialog
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Listening: Listening
to the conversation between flight attendant and passenger about meals and
drink
Speaking:
1. Offering
choices
2. Asking
preferences
3. Telling
unavailable tings
4. Pronouncing
names of meals and drinks
Grammar:
-using modals for offering things: Would you like some…?, May I get you
some….?
Vocabulary:
-some terms in
food, drinks, and procedures in cooking food
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1.Beech, John,
G. 1990. Thank You for Flying with Us.
Hertfordshire: Prentice Hall International (UK) Ltd.
|
3.
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Students are
able to respond to passengers concerning emergency situation happens during
flight.
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1.1. Describe the use of
emergency equipment to passengers if there is an emergency situation.
1.2.Explain the
steps of using the equipments.
1.3.Explain some
commands used during emergency situations.
1.4.Describe
actions taken during emergency situations
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Topic : Flight safety procedure
Sub-topic: 1.Emergency equipments
2.Commands in the emergency situation
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Speaking:
1.Describing
emergency equipment
2.Gving
explanation on steps of emergency usage
3.Describing
actions taken in emergency situations
4. Giving
orders/commands on safety procedure
Listening:
Watching a video about safety procedure
Grammar:
Simple Present
Tense
Vocabulary:
Specific terms
in flight:
“Jump and
slide!”
“Evacuate!”
|
1.Beech, John,
G. 1990. Thank You for Flying with Us.
Hertfordshire: Prentice Hall International (UK) Ltd.
|
4.
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Students are
able to announce using correct pronunciation, intonation, and clear
articulation.
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1.1. Read
Welcome Announcement and other announcements used during flight.
1.2.Pronounce
the announcements correctly with proper intonation and clear articulation.
1.3.Read Safety
Demonstration Announcement correctly using correct pronunciation, proper
intonation, and clear articulation.
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Topic:Announcement
Sub-topic:
1.General announcement
2.Safety demonstration announcement
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Reading:
Reading
announcement book
Listening:
Listening to
in-flight announcement
Grammar:
Simple Present
Tense
Vocabulary:
Specific terms
in safety procedures:
“Inflate the lifevest!”
“Don the oxygen mask!”
|
1.Beech, John,
G. 1990. Thank You for Flying with Us.
Hertfordshire: Prentice Hall International (UK) Ltd.
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